Saint Gobain is an international company from France. It focuses on glass, construction products and high performance materials.
Name of the Project: Sales Cloud implementation as Commercial CRM
SOLUtion: SALES CLOUD
INDUSTRy: industry
INTEGRAtions: SAP, QlikView, Microsoft Outlook
CHALLENGE
To achieve the launch of a new CRM. Saint Gobain needed training and the creation of a use case manual for three different business units on the same Salesforce instance.
SOLUTION
We carry out a process consultancy and collaborate as auditors in making common decisions for the three business units. Throughout the six months that the project took, we managed to train the 160 users involved in Sales Cloud and developed documents with the main use cases. In addition, we integrated with SAP, QlikView and Microsoft Outlook.
RESULTS
A successful launch of the use of a CRM for the commercial area of Saint Gobain was achieved, for 160 users from three different business units. Commercial processes in common were defined and implemented for the first time. The customer base, contacts, distributors, construction companies, works and technical advisors were unified, duplicated and shared in the CRM.
Name of the Project: Marketing
SOLUtion: SALES CLOUD
INDUSTRy: industria
INTEGRAtions: mail chimp